Shipping & returns

Delivery area

We deliver everywhere in Morocco.

Order confirmation

After you place your order, we contact you on WhatsApp or by phone to confirm the size and address before shipping. No package ships without confirmation.

Delivery times and fees

Delivery time: 24 to 72 hours.

Delivery fee: free.

Payment

Cash on delivery, paid to the courier when you receive your package.

Returns (right of withdrawal)

In accordance with Law No. 31-08 enacting consumer protection measures, you have 7 days from the day you receive your package to return a piece, without giving a reason and without any penalty.

To return a piece, contact us within that time on WhatsApp 06 90 42 14 53, e-mail losizzest014@gmail.com or Instagram @los.izzest.014, with your order number. The piece must be unworn, unwashed, with its tag and in the condition you received it.

Return shipping costs are paid by you, as the law allows.

We refund the full amount you paid without delay, and at the latest 15 days after your return request.

Exchanges

You can also exchange a piece for another size, depending on stock, under the same conditions and within the same time.